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We are currently seeking an outgoing and friendly Front Desk Receptionist to join our team. The Front Desk Receptionist will be responsible for a range of reception and clerical duties, including greeting and welcoming customers, answering incoming calls, and data entry.
Key Responsibilities:
1. Greeting and Welcoming Customers: Provide a warm and welcoming atmosphere to all customers and visitors as they enter our premises. Ensure their initial contact with the organization is positive and friendly.
2. Answering Incoming Calls: Manage a multi-line phone system by promptly answering incoming calls and directing them to the appropriate department or individual. Take clear and accurate messages when necessary.
3. Data Entry: Accurately enter and maintain data in electronic and paper records. This may include customer information, appointment scheduling, or other relevant data.
4. Administrative Support: Assist with general administrative tasks such as filing, photocopying, and maintaining office supplies as needed.
Qualifications and Skills:
Strong communication and interpersonal skills.
Exceptional problem-solving abilities to handle various situations that may arise at the front desk.
Proficiency in Microsoft Word and Excel to handle basic clerical tasks.
Customer service-oriented mindset with a focus on ensuring a positive customer experience.
Ability to work in a fast-paced environment and multitask effectively.
This position offers the opportunity to be the first point of contact for our organization and play a key role in creating a positive impression on our customers.
If you have the required skills and are eager to be part of a dynamic team, we encourage you to apply.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Business services
- Retail and wholesale distribution center
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Business Equipment and Computer Applications
- Word processing software
- General office equipment
- Internet browser
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