Job Order Detail

Description

The ideal candidate will work directly with customers for inquiries, sales, service, and warranty trouble shoot technical problems with customers and provide administrative support to the sales team, including data entry, report generation, and expense tracking.

Job Overview:
Answer and address customer service calls as necessary
    Generate sales quotes for potential customers
    Enter Sales Order Entries, Credit Memos, and RMA's
    Develop customer Delivery Schedules
    Enter and follow-up on Customer Non Conformances
Work with production personnel to sort out any schedule, prioritizing and/or quality issues
Receive calls pertaining to parts, service, warranty, and customer inquiries and/or complaints
Manage forecasts, quoting, order process, and product returns
Generate costing reports for sales margins
Speak, listen and write in a clear and timely manner using appropriate and effective communication tools and techniques
Attend trade shows and industry conferences as requested
Attend Production Meetings
Perform other tasks as assigned by Director of Business Development, and ensure all tasks are performed with the highest regards for Safety as outlined in our Safety Manual
Participate in Marketing and Production Meetings
Experience and Qualifications:
Minimum of 1 year in Sales and Customer Service
Minimum of Grade 12 Diploma
Possess valid Drivers License
Experience with Sales and Customer Service
Agricultural background is preferred
Experience managing a wide variety of priorities in a fast paced environment
Positive and co-operative team player
Capable of working with minimal supervision
Must be accurate and detail oriented
Must be proficient in Microsoft Word and Excel
Maintain a calm and composed demeanor in high pressure situations
Excellent organization  skills  and the ability to communicate effectively with customers