Job Order Detail

Description

Job Overview:
The Fire and Flower Shift Leader is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift. The Shift Leader maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

Core Competencies and Requirements:
- Strong knowledge of retail sales principles, methods, practices, and techniques
- Ability to guide, educate and motivate employees
- Strong customer service and troubleshooting skills
- Strong communication skills (verbal & written)
- Familiarity with security alarm systems  enabling and disabling
- Exceptional conflict resolution, negotiation, and objection handling skills
- Excellent organizational and time management skills
- Experience with cash management

Job Duties:
- Open and Close retail store, including activating and deactivating alarms.
- Greet and assist customers in a manner that models exemplary conduct to other staff
- Provide a high level of customer service

Education, Training & Experience:
- 2 years of experience in the retail industry
- Clear criminal record
- Provincial Cannabis Certification

Working Conditions:
- Manual dexterity required to use desktop computer and peripherals
- Ability to stand for long periods of time
- Ability to lift 25 pounds
- Overtime as required