Job Order Detail

Description

Responsibilities:

-Determine optimal customer financing needs and present a product menu to the customer that outlines financing options as well as products and services to enhance their vehicle ownership experience
-Provide an exceptional customer experience while meeting sales objectives for financial services and related products
-Demonstrate extensive knowledge of all products offered to ensure that customers understand the financing and insurance options, aftermarket products and extended warranties available
-Coordinate all daily deliveries of sold units with Sales and Service staff and with customers. Prepare all documentation for final delivery. Ensure that all related administrative processes are handled with accuracy, in a timely manner and in accordance with company policy and procedures
-Establish and maintain strong, professional working relationships with finance companies, banks, manufacturer financing centers and suppliers to enable prompt, competitive funding for customers. Process finance and leasing applications and provide alternate solutions for customers who are not immediately approved for financing
-Participate as a valued member of the Sales Team by training and liaising with Sales Consultants/Managers on finance and leasing options and other Business Office products and services
Adhere to a standard of professional ethics and be focused on customer needs and satisfaction
Requirements:
-Minimum 2 years of experience in a Business Office/Financial Services role in the Automotive Industry.
-Strong financial and sales skills.
-Knowledge of PBS dealer management system is an asset.
-Strong communication and customer service skills, with the ability to build long-lasting relationships.
-Able to work different shifts including evenings and weekends.
-Must possess a valid Driver's License.
-Must be able to communicate, read and write in English.
-Multiple language skills is an asset.