Job Order Detail

Description

Job Description:
Brandt is currently seeking a Service Writer for our Regina location.
This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Departments operation.

Duties & Responsibilities:
-Fields internal and external customer inquiries to the Service Department
-Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
-Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
-Maintains Service Department filing and records
-Updates customer profiles using equipment, hours, or other information from the customer work orders
-Maintains accessories and supplies and prepares replacement orders
-May prepare Service Technician efficiency reports
-May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Required Skills:
-Knowledge of office procedures
-General understanding of mechanical/technical terms is preferred
-Basic knowledge of accounting practices

Required Experience:
-Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
-High School Diploma or equivalent experience