Job Order Detail

Description

Come Build a Career a SHEPP!

Were currently seeking a dedicated Pension Officer to join our team on a full-time basis, located in Regina, SK, for an 18-month term. As a member of our dynamic Member Experience team, youll play a vital role in providing exceptional customer service to our Plan members via phone, email and in-person. To succeed in this position, you will need to be energized by delivering outstanding customer service and ensuring that every interaction leaves a positive lasting impression on our Plan members. If you are passionate about delivering top-notch customer service, thrive in a people-orientated environment and have an interest in the pension industry, this may be the right fit for you!

How will you spend your time?

-Youll handle a variety of member interactions through phone calls, emails, and in-person meetings.
-Performing pension calculations and technical work, ensuring all Plan benefits are compliant with applicable legislation, Plan terms and conditions and internal administrative practices and policies.
-Preparing and implementing clear, accurate and comprehensive written communications regarding entitlement calculations on retirement, termination, death, spousal relationship breakdowns etc.
-Searching and locating missing Plan members, as well as terminated Plan members with outstanding benefit payments.

What expertise will you bring?

-Youll have previous experience in a customer service related role, with prior pension industry experience being a bonus!
-A post-secondary degree in business administration or mathematics, supplemented by three (3) or more years of experience in a relevant role.
- Knowledge of mathematical concepts and applications used in the financial and pension services industries.
-Proficiency in English with excellent verbal and written communication skills.

To explore the additional benefits of joining the SHEPP team and to view the complete job advertisement, please visit www.shepp.ca.