Job Order Detail

Description

Are you ready to be a part of something bigger? As one of Canadas Best Managed Companies, Mega Group values the talents and abilities of our employees and seeks to foster an open, cooperative, and flexible environment in which employees can thrive. Being a proudly Canadian company means we're always looking for smart, enthusiastic, and passionate team members who reflect the communities we serve. Join our team today and take pride in helping our neighbours turn their businesses into success.

Make an impact with our Customer Service team as a Customer Service Representative in a Home office.  

What you will do:
Review and track product claims status in our system (Microsoft Dynamics).
Reconcile items and payment discrepancies.
Organize and maintain all correspondence for customer claims and disputes.
Facilitate agreements between Members and/or Suppliers for purposes of managing discrepancies in a timely manner.
Maintain customer master file.
Provide portal onboarding and support to new customers.
Provide back-up support for our customer loans program.
Other duties as required.

What you offer:
Minimum 2 years of Customer Service experience.
Bilingualism (French/English) is an asset.
Strong attention to detail, adept problem-solving and multi-tasking skills.
Professional written and oral communication paired with superb telephone skills.
Ability to work with minimal supervision and has a proven ability to take initiative and meet deadlines.
Proficiency in all Microsoft 365 Suite; specifically Excel and Word.


What we offer:
Health and Dental coverage
Health Care Spending Account
Lifestyle Account
Gainshare
RRSP Plan
Employee Assistance Program
Social and charity committees
Hybrid work possibilities
Healthy work-life balance
Positive company culture
Training and development opportunities
The personal fulfillment of supporting local businesses