Job Order Detail

Description

The Casual Service Associate reports to the Senior Manager, Borrower & Information Services and is responsible for the daily provision of library services for the assigned location. This position is responsible for the following duties: circulation of library material, responding to information inquiries, conducting tours and programs, assisting patrons with technology, booking rooms and spaces, and handling routine financial transactions.

The Casual Library Service Associate is responsible for resolving routine patron and employee concerns, ensuring compliance with Saskatoon Public Librarys (SPL) established policies and guidelines, and escalating concerns to appropriate employees as necessary.

SPL utilizes Casual Service Associates on an as required basis. The Casual Service Associate provides coverage for all Library Service Associate duties at all SPL locations as required. The Casual Service Associate must be available for call-in during all hours of opening (i.e., including evenings and weekends). The Casual Service Associate replaces employees who are absent from work; therefore, the classification level for each casual shift may vary.

The Casual Service Associate works to support the needs of the community in alignment with community needs and SPLs Strategic Plan.