Job Order Detail

Description

Hours: Monday to Friday, 8:00 AM to 5:00 PM, with every third week 8:30: AM - 5:30 PM and every third Saturday 8:00 AM to 4:00 PM.

Responsibilities:

Sells parts to customers and builds customer relationships by correctly identifying parts needed, taking orders, creating invoices, billing out freight, and collecting payment. Inputs lost sales (e.g. due to no stock) into Karmak business system.
Increases sales and decreases obsolete stock by making suggestions, up-selling products and advising customers on product applications
Stocks shelves and reports stock levels. Maintains counter and store area and may assist in putting up displays. Participates in annual parts inventories, clean-up, and preparation work.
Sources parts for select customers by phoning suppliers and competitors. Seeks technical information regarding new & current products and orders merchandise within established limits.
Accepts returned goods from customers for a credit
Ideal qualifications:

2 to 3 years of heavy-duty truck & trailer parts experience is an asset; willing to train those without experience
2+ years with front line sales and customer service
Prior parts sourcing or purchasing of products an asset
Customer service focus & ability to build relationships
Able to up-sell products to customers
Strong numbers orientation, attention to detail
Organized, sets priorities, meets deadlines
Basic computer knowledge with ability to learn in-house systems
Knowledge of Karmak business system preferred
A team player, shows initiative, and a continual learner attitude
Able to lift 50 pounds without assistance
Mechanical aptitude demonstrated through informal automotive/truck mechanical experience a definite asset
Forklift license or ability to achieve an asset