Job Order Detail

Description

Responsibilities and Duties:
    Lead the department in providing an exceptional hotel customer experience
    Manage group blocks. Handle inquiries, create block reservations, ensure smooth arrival and departure
    Supervise online reservations.
    Provide training to new members of the team as well as other relevant departments.
    Able to troubleshoot basic technical problems on computer and other front desk devices
    Post adjustments and corrections on transactions in Operas folios.
    Prepare statements for Accounts Receivables
    Deliver progressive disciplinary actions to the team with compliance to the company policies.
    Create department schedule in a timely manner to efficiently staff shifts with optimum business results in mind
    Develop good communication and operation with other departments
    Attend to email and provide timely correspondence
    Monitor inventory of front desk supplies.
    Keep front desk area tidy and organized.

Qualifications and Skills
    Strong communication and leadership skills
    Advanced computer skills
    Front Desk Supervision / Leadership experience, or equivalent,  is required
    Guest Service experience is required.
    Knowledge on the operation of Opera system is preferred
    Able to adapt to change and support business strategies
    Fast learner
    Ability to work in a fast-paced work, multi-tasking environment