Job Order Detail

Description

This is a full-time temporary entry level position that is intended to be filled by a post-secondary student. This is a fully onsite role, five days a week in our Saskatoon Office.

The Technology Workplace Support Technician is responsible for providing the Banks employee's with technical support either virtually, in-person, by phone, by chat, or via email. This position is responsible for supporting software. The Technology Workplace Support Technician is also responsible for the preparation, deployment, maintenance, and asset tracking of some technology items.

Technical Knowledge/Skill Requirements:

Experience in troubleshooting:

o Windows 10, Windows 11, including PowerShell and Command Prompt

o Microsoft 365, Microsoft Teams, OneDrive, SharePoint

o PDF applications (Adobe, Foxit, PDF Sam, etc.)

o Web browsers (Edge, Chrome, Firefox, Safari)

o Zscaler

o Azure Virtual Desktops (AVDs)

o User account management in on-premises Active Directory and Entra ID

o Laptops, cell phones, peripherals, printers, video-conferencing equipment, etc.

The ideal candidate would need to demonstrate:

o Excellent interpersonal skills.

o Client-focused and cool-tempered approach.

o Strong verbal and written communication skills.

o Strong organizational, prioritization, and multi-tasking skills.

o Consistent ability to work in a demanding, dynamic, and fast-paced environment.

o High level of accuracy in completing daily tasks.

o Ability to work both independently and collaboratively

o Professional judgment to detect, solve, or escalate problems efficiently and effectively.

o Ability to do some lifting and moving of computer equipment, up to approximately 20 Kg.

o Ability to crawl under desks and tables as part of setting up and removing hardware.