Job Order Detail

Description

Job Purpose

Reporting to the Director Commercial, the Customer Care Coordinator is responsible for developing relationships and maintaining customer satisfaction and loyalty as well as participating in meeting sales objectives. The coordinator maintains the positive image, brand, and reputation of the company.

Primary Responsibilities

Develop and sustain solid relationships with company stakeholders and customers.
Respond with compassion and care to customer's complaints and inquiries and evaluate and resolve customer complaints and questions to produce satisfied, returning customers.
Prepare and enter daily manifests into company software programs.
Provide all trip packs to flight crew.
Provide feedback to management to promote continuous improvement of Rise Air's customer service delivery through social media.
Collaborate with marketing and communications personnel to highlight positive customer experiences.
Review feedback, maintain accurate electronic records and complete regular reports relating to customer care and provide management with information as required.
Analyze customer feedback data to determine whether customers are satisfied with company products and services.
In collaboration with commercial personnel, coordinate sub charters with other air carriers when required to meet operational needs.
Assist the director in reporting on time performance (OTP).
Organize and plan special customer-related events and initiatives including holidays or special occasions, welcome, thank you and apology notes.
Perform other associated duties and support to business development personnel as required.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://riseair.prevueaps.com/jobs/287200-27182.html