Job Order Detail

Description

Job Description:
We are currently seeking a Technician Support Specialist for our Regina location. This role is responsible for overseeing the John Deere, Case and Contact management system and providing technical expertise to the branches and the FleetWise team.  The successful candidate will be responsible for identifying issues and building world-class technical expertise database.  Utilizing data they will identify, investigating, document and communicate technical machine issues to the service branches and FleetWise team.

The ideal candidate will be a Heavy-Duty Technician by trade, have experience with machine troubleshooting, will have a high level of computer skills and communicate effectively. The successful candidate will also be responsible for taking a proactive approach to repairs and lifecycle planning by utilizing the latest technologies and available equipment data. This position is a key liaison with Brandt Technicians, Foreman, Service managers, Engineers at John Deere, and the Brandt FleetWise team.

Responsibilities:
- Manage technical assistance requests from Brandt Service Departments using the Case & Contact Management System (CCMS)
- Develop Brandt Technical Assistance Center Technical Solutions by
   - Working with Deere via their Case & Contact Management System (formerly DTAC)
   - Working similarly with other OEM Manufacturers represented by Brandt.
   - Working with the Machine Monitoring Specialists to examine diagnostic trouble codes that come through the JDLink system
   - Researching Oil Sample Data
   - Researching warranty data
- Update and maintain the Technical Solution database
- Provide direction and technical expertise to Technicians, Foreman, and Service managers
- Utilize John Deere Service Advisor Remote
***Please see full job description on our company website