Job Order Detail

Description

The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities
on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.
People Management
Leads by example and demonstrates the importance of treating every team member and guest with respect
Assists the Restaurant Manager in recruitment and retention strategies
Reacts immediately to issues requiring attention during the shif t
Provides ongoing, specif ic direction to team members
Encourages an exciting and fun work environment while motivating team members to meet goals
Trains, orientates and monitors new team members, using PTS and feedback binder
Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance
(positive or negative)
Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to
maintain optimal service levels through demonstrated floor leadership
Hospitality Management
Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team
members
Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations
into positive situations
Assists in the running of company-wide incentive programs
Operations Management
Displays knowledge of and works in compliance with applicable legislation
Complies with and enforces all Tim Hortons operating standards
Ensures that all product and packaging is properly merchandised and stocked
Responsible for shift cash procedures
Maintains operational efficiency through use of positioning charts
Supervises team members to ensure primary and secondary duties are completed
Ensures all restaurant policies are followed