Job Order Detail

Description

The Production Team Member is responsible for the preparation and monitoring of products to support the Exceptional Guest Experience through the delivery of quality products and service.  
Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests
Delivers consistent and outstanding guest service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available
Enhances the guest experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You
Uses proper procedures to ensure the accuracy of every order for every guest; prepares and finishes products to ensure quality standards are met
Helps support speed of service targets by working quickly and efficiently to fill orders and meet guests needs
Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
Listens carefully to guests and apologizes for the experience in the case of a complaint
Follows all Operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided
Monitors fridge and freezer product inventory and submits order quantities
Prepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day; records prepared items and waste on the production sheet
Receives and responds to showcase and product needs from the Restaurant Front