Job Order Detail

Description

The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and exceptional Guest experience are fulfilled.
Duties include:
    People management: leads by example and demonstrates the importance of treating every team member and Guest with respect
    assists the Restaurant Manager in recruitment and retention strategies
    reacts immediately to issues requiring attention during the shift
    trains, orientates and monitors new team members, using PTS and feedback binder
    reports to Restaurant Owner, GM, Manager and /or Assistant Manager on team member performance (positive or negative)
    assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
    hospitality management: leads by example to demonstrate that the Guest is top priority and reinforces positive hospitality behaviors with team members
    responds to Guest in a friendly manner while maintaining an appropriate sense of urgency
    complies with and enforces all Tim Hortons operating standards
    ensures that all product and packaging is properly merchandised and stocked
    responsible for shift cash procedures
    maintains operational efficiency through use of positioning charts
    ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
    assists the Restaurant Manager in driving sales and transactions during their shift
    monitors for, responds to and reports to restaurant management about unsafe acts and conditions
    Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
    escalates to management any issues and or problems