Job Order Detail

Description

VR Host Duties Include:
Greet guests with enthusiasm upon arrival and ensure that waivers are signed
Brief players on the games backstory, rules, and guidelines
Facilitate guests through their experience by providing hints when requested
Troubleshoot any concerns and game issues guests may have throughout their experience
Ensure customer satisfaction
Debrief players post-game, take pictures and gather feedback
Encourage guests to post, like, and share on Facebook, Twitter, Instagram, and Trip Advisor to increase visibility
Thoroughly reset game rooms and ensure consistent gameplay experiences
Get guests set up in the VR rooms, teach them on how to select and start various games
Contribute to quality improvement initiatives
Assist in answering phone calls to help customers with questions, booking game sessions, process payments, update game statistics
Attend staff meetings, training sessions, and off-site customer or marketing events
Participate in nightly and weekly cleaning and maintenance tasks
Escalate to Team Lead or Manager about any customer issues or concerns

The successful candidate is:
A positive-minded, self-starter that takes initiative
Experienced in customer service focused roles
Able to work in a fast-paced environment
High level of attention to detail
Effective communication skills
Strong teamwork and collaboration skills
Able to work effectively and efficiently with little supervision
Respectful of fellow team members

Work Schedule / Compensation
VR Matrix operates on a scheduled shift-work operation
Availability must be submitted two weeks in advance, and you will be scheduled a shift around your availability
You must have a minimum one weekday and weekend availability
Wage is $16.00/hour minimum of 16 hours per week