Job Order Detail

Description

Gateway Regional Victim Services - Permanent Assistant Coordinator

Job Summary:
    - Provides direct support to crime and trauma victims, witnesses and their families by providing crisis intervention, emotional support, information and referrals at the scene, in person visits or by phone
    - Provides victims of crime and trauma with connections to resources in the community such as counselling agencies, support groups, shelters and information about opportunities for financial assistance
- Works to assess each referral and apply the appropriate response within all relevant policies and procedures
- Ensures that victims of crime are given the opportunities to address the effects of the crimes committed against them
- Acts as facilitators and liaisons to help victims maneuver through the Criminal Justice System

Essential Duties:
    Meet clients in person at their homes, hospital, court house, detachment or other location in order to provide support
    Attend the scene of police crisis call-outs such as crimes, serious accidents, and sudden deaths.  Provides emotional support to distressed victims, witnesses, and family members; assists police with next of kin notifications in cases of sudden deaths; provides information regarding agencies available to victims; as appropriate, accompanies victims to hospital, contacts family members, arranges for or provides emergency transportation
    Contact victims or witnesses to offer emotional support, debriefing, referrals to resources and other practical assistance
    Establish/maintain client files, documenting all interactions and services provided
    Liaise with RCMP officers regarding client files as requires
    Keep clients informed of the status of their file or refers to RCMP members for further information or clarification
        Provide ongoing emotional support to victims of crime, trauma and family issues until victim services file is closed
    Provide court support to victims/witness of crime