Job Order Detail

Description

Serving as the initial point of contact for all potential and existing participants, the Client Service Clerk plays an important role as the face of the Employment & Learning Centre.   The Client Services Clerk will work independently and proactively to assist individuals with their job search needs, work in correlation with our program staff, and collaborate with other departments on organizational initiatives.  Along with the ability to maintain a positive attitude through change and multiple priorities, the Client Services Clerk has excellent communication, computer, and organizational skills.  This is an in-scope position.  
1. Perform a variety of administrative duties:
maintain high quality and standard of service delivery, processes and resources
create welcoming environment within client areas including up-to-date resources
understand implicitly all of the YWCA Saskatoon offerings, imparting information about programs and services to participants, employers, partners and the general public
gather or collect information from individuals seeking to access program and services
assist participants with reproducing job search documents, making applications, job searching online and other job search related tasks
provide clerical support to program staff and management
process requests for training and employments supports, produce confirmation documents, and forward documentation for payment
coordinate computer lab offerings, create schedules, register students, and enter outcomes
provide back up to staff within the Client Services Unit



2. Maintain accurate records and reports:
enter client data into database based on intake of information over the phone or in person
track qualitative and quantitative information for reporting and evaluation with a high level of accuracy
3. Additional office duties including but not limited to typing, copying, scanning, faxing and any other duties.