Job Order Detail

Description

Were looking for a reliable and trustworthy person with a strategic mindset to join our Member Contact Centre (call centre) in Regina as a Member Service Representative. As a first point of contact for our members, you will be responsible for providing excellent member service by handling various financial inquiries and requests over the phone. Through conversations and ongoing support, you will uncover and understand member needs in order to fulfil them in a single experience.

Our Member Contact Centre is currently open 7 days a week including statutory holidays.

Your time:
Taking incoming calls from members, building solid relationships and becoming a trusted financial partner, who proactively uncovers and identifies member needs through meaningful conversation
Assisting members with their everyday account related activities and providing financial services advice and solutions to meet their needs
Helping to educate our members on the value of our products and services by providing the most up-to-date and relevant financial information available

Your experience:
Experience working in the financial industry is considered an asset
2 years experience working in a customer service role
Experience in a call centre environment is considered an asset