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Role and Responsibilities:
Reporting to the Relationship Officer, the Member Service Representative will have a genuine desire to respond to member requests. This position will have the opportunity to make a lasting impact by delivering outstanding member service, fostering positive relationships, and contributing to the overall satisfaction of our members. This is an 18-month contract requiring a commitment of four days a week at our Fox Valley Branch.
Join our team and play a pivotal role in ensuring exceptional member service as you:
- Build Relationships: Build strong relationships with Prosperity Credit Union members by having meaningful conversations, asking thoughtful questions, and listening carefully to understand their financial needs.
- Provide Exceptional Service: Deliver excellent service to members by accurately handling daily financial transactions both in person and over the phone.
- Connect Members: Work with branch colleagues to help members find personalized credit and investment solutions.
- Recommend Solutions: Show your knowledge of Prosperity Credit Union's products and services by answering member questions and providing recommendations for their future needs.
- Empower members: Help members to use digital channels, allowing them to bank with Prosperity Credit Union whenever and however they prefer.