Job Order Detail

Description

The Caring Place is a non-profit therapy clinic in Regina. We are looking for a Front Desk Representative to undertake all receptionist and clerical duties on Tuesdays from 3:30-7:30pm and Thursdays from 3:30-9pm. You will be the face of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with concerns and give accurate information. A customer-oriented approach is essential.

Responsibilities:
    Scheduling Client visits.
o    New client information must be obtained including the EAP contact and billing information including the EAP activation number
o    A deposit must be collected to cover missed appointments
    Greeting and welcoming Clients. Answering questions and addressing concerns.
    This position handles all initial financial transactions with clients and stakeholders.
o    This includes invoicing clients sessions, accepting payment,  new client deposits, issuing receipts for donations and fundraising ticket sales
o    Tracking Councillors time.
o    Preparing invoices for the later shifts and the next day
o    Mail out invoices when required.
    Answer incoming calls
    Open daily mail
    Check, sort and forward emails.
    Monitor office supplies and place orders when necessary.
    Take up other duties as assigned (meeting arrangements etc.)
    Ensure the office is tidy and free of clutter.

Requirements
    Experience as front desk reception
    Familiarity with office machines (e.g. phones, printer etc.)
    Knowledge of office management and basic bookkeeping
    Proficient in English (oral and written)
    Excellent knowledge of MS Office (especially Excel and Word)
    Strong communication and Customer Service
    Good organizational and multi-tasking abilities
    Problem-solving skills
    Experience with mental health or clinical settings considered an asset