Job Order Detail

Description

- Answer client inquiries received by phone, email or through the online system regarding Group Benefits eligibility and administration, billing and premium inquiries, exception handling, and general inquiries.
- Educate plan sponsors/administrator on Group Benefits administration and policy guidelines.
- Train plan administrators on the use of Benefits Now for Plan Sponsors.
- Trouble-shoot inquiries from Benefits Now for Plan Sponsor users (for both initial training and ongoing consultation).
- Researchsituations to determine the root cause of any plan member eligibility discrepancies reported by clients and makes any appropriate corrections to plan member information on internalsystems.
- Provide back-up to the EHC/Dental CSRs, responding to claims and coverage inquiries related to health and dental coverage.
Respond to claims-related inquiries from plan sponsors / administrators to ensure service at first point ofcontact.