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Tasks
- Ensure accuracy of completed time sheets, payroll and other summaries
- Maintain work records and logs
- Monitor personnel workloads and locations
- Provide customer service
- Advise vehicle operators of traffic and other problems
- Assist with maintenance of communications equipment
- Dispatch personnel according to schedules and work orders
- Follow-up on issues with work orders
- Keep track of shipments
- Knowledge of cross border dispatching regulations and practices
- Knowledge of highway trucking and associated rules and regulations
- Maintain vehicle operator work records
- Process and transmit information and instructions to co-ordinate the activities of vehicle operators and crews using dispatching equipment
- Record mileage, fuel use, repairs and other expenses
- Respond to urgent calls from individual who find themselves in life threatening situation and who require assistance
- Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
Computer and technology knowledge
- Dispatch management service software
- Monitoring and tracking software
- Electronic mail
- Operate GPS (Global Positioning System) and other navigation equipment
- MS Windows
Work conditions and physical capabilities
- Ability to work independently
- Attention to detail
- Fast-paced environment
- Overtime required
- Repetitive tasks
- Tight deadlines
Personal suitability
- Client focus
- Flexibility
- Reliability
- Team player
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