Job Order Detail

Description

The Corporate Services Division of the City of Swift Current is looking for a qualified IT Technician to join our team. The IT Technician plays a critical role in supporting the IT teams efforts to deliver efficient and reliable software and hardware services to City staff and facilities. This position ensures smooth operation of network infrastructure, supports staff with IT needs, and contributes to various IT projects that improve operations. Reporting to the Director of Technology & Innovation, the IT Technician also ensures systems' adherence to City and regulatory standards, contributing to the security and reliability of IT services.

Key responsibilities
    Providing on-site and remote technical support for hardware, software, and network-related issues.
    Troubleshooting and resolving technical problems, ensuring minimal downtime and disruption.
    Installing, configuring, and maintaining computer systems, printers, mobile devices, and associated peripherals.
    Assisting with the technical requirements of onboarding and offboarding staff, including setting up and updating user accounts and IT equipment.
    Assisting with implementing policies and procedures for access to data.
    Monitoring the network for suspicious activity and reporting results to the Network Administrator(s).
    Controlling the distribution of software patches.
    Evaluating and provisioning mobile communication hardware.
    Executing effective procedures for lost/stolen/malfunctioning mobile devices.
    Collaborating with the IT team to support city-wide IT projects, including new software rollouts, system upgrades, and infrastructure enhancements.

**Please visit the City's website for full job posting**