Job Order Detail

Description

The suitable candidate will be able to perform the following duties:

Assist with receiving, organizing, and tracking referrals;
Support intake scheduling and maintain accurate waitlists and participant files;
Assist in preparing intake packages and assist with documentation and follow-up correspondence;
Support intake-related inquiries and help guide participants in understanding intake expectations and timelines;
Communicate professionally with referral agents, participants, and team members;
Provide administrative and clerical support to the intake coordinator;
Maintain confidentiality and uphold trauma-informed, culturally appropriate practices;
Participate in team meetings and training sessions as required;
Assist in distributing information to service providers and community members about WWC programs and services;
Support ongoing improvement of the intake process in alignment with WWC goals;
Other work-related duties as assigned by immediate supervisor;

The suitable candidate will possess the following qualifications:
Minimum Grade 12 or certificate or coursework in Social work or equivalent.
One to two years of related experience in intake or client facing roles or related;
Strong organizational skills and able to multi-task;
Willing to work flexible hours, including evenings and weekends;
Experience in administration and addictions field would be considered as asset;
Must have a Valid Class 5 Drivers License and own a reliable vehicle;
Must provide a satisfactory & recent; Criminal & Vulnerable Sector Check, SGI Drivers Abstract.