Job Order Detail

Description

Brandt is currently seeking a Warranty Team Lead in our Regina, SK, location.  The Warranty Lead is responsible for overseeing and optimizing the end-to-end warranty claim process, ensuring timely, accurate, and consistent handling of claims. This leadership role focuses on driving operational excellence, enhancing Dealer support, and implementing continuous improvements in warranty operations. The Warranty Lead directs projects and collaborates cross-functionally to streamline processes and systems.

Duties and Responsibilities
*Lead, coach, and develop a team responsible for adjudicating warranty claims across Brandt Industries' full product portfolio, including agricultural equipment, trailers, construction equipment, and rail products.
*Maintain up-to-date process documentation, including SOPs, guidelines, and reference materials, to ensure consistent and standardized claim submission and processing.
*Continuously assess warranty processes and policies, identifying bottlenecks and recommending enhancements to improve efficiency and Dealer satisfaction.
*Implement process improvements, automation initiatives, and system changes to optimize claim processing and reduce manual workload.
*Collaborate with Engineering, Quality Assurance, Finance, Dealer Development, Customer Support, and Product Support leadership to resolve product concerns, improve warranty processes, and drive continuous improvement initiatives.
*Develop and maintain reporting and dashboards to track key performance indicators, such as claim cycle time, reimbursement rates, claim quality, recovery rates, and supplier recoveries.

Required Skills:
*Strong analytical skills, with the ability to make practical, fact-based decisions
*Effective verbal and written communication skills
*High-level problem-solving skills, with the ability to assess complex situations and implement solutions.

***Please see full job description on our company website***