Job Order Detail

Description

The Visitor Services and Programming Manager is responsible for ensuring an exceptional and welcoming experience for all visitors while also supporting the planning and execution of public programs and events. This role oversees front-of-house operations, manages visitor-facing staff, and collaborates across departments to deliver engaging visitor experiences through well-coordinated services and programming. The ideal candidate will be a highly organized, service-oriented professional with strong leadership skills and a passion for hospitality and education.
Roles and Responsibilities
Lead and manage the daily operations of the Visitor Services department.
Handle visitors inquiries, feedback, and complaints with professionalism and efficiency.
Support the planning, logistics, and staffing for public programs, tours, educational activities, and community events.
Contribute to strategic planning related to Park attendance and visitor engagement.
Oversees development and improvement of educational and interpretive programming for the Park.
Responsible for overseeing all Wanuskewin bookings for tours, programs, Elder and knowledge keepers, dance performances, and special events.
Responsible for overseeing all aspects of staff management for the Visitor Services department
Qualifications
Post-secondary education in hospitality, tourism, education, archaeology, natural history, social work or Indigenous studies.
Minimum five years experience and leadership in a customer-facing role.
Minimum of 3 years of employee management and leadership.
A suitable combination of education, training and experience may be considered.
Knowledge of Indigenous Culture & Traditions.
Wanuskewin has a priority to hire Indigenous candidates, please note in your cover letter if you choose to disclose.