Job Order Detail

Description

Reporting to the Post-Secondary Programs Manager, the Program Delivery Associate (PDA) is primarily responsible for providing a variety of office duties and support services of varying complexity. The PDA will focus on customer service and student success in the tasks associated with program delivery. Working with the respective Program Coordinators, the PDA will assist with the planning and delivery of programs and related activities, including program logistics and student support, with an emphasis on converting business needs to College programs.

DUTIES & RESPONSIBILITIES
Program delivery support
- Documents/records all program and service inquiries
- Assists in the application and registration processes
- Handles tuition and fee payments
- Maintains inventory of student materials and books and dispenses as required
- Assists the Program Coordinator with course planning and delivery logistics
- Monitors and responds, in consultation with the Program Coordinator or Post-Secondary Programs Manager, to program delivery needs

Administrative Support
Student Communication and Assistance
Registration and OCSM Student Information System
Perform other duties and tasks as assigned

EDUCATION
The minimum relevant knowledge or formal training essential to perform the functions of this position is a one-year post-secondary certificate or equivalent. This education would typically provide knowledge of office procedures, computer applications, basic bookkeeping and communication skills.

EXPERIENCE
The minimum practical related experience required to perform the duties of this position is one year. This experience would typically provide skills such as interpersonal, verbal and written communication skills, time management, accuracy and proficiency in computer functions and applications. Must have the ability to function in a cross-cultural environment.

FOR A COMPLETE JOB DESCRIPTION, go to www.carltontrailcollege.com/work-for-us.