Job Order Detail

Description

Brandt Industries Ltd. is currently seeking a Parts Representative - Order Desk for our Regina location. This position is part of our internal support team and plays a key role in servicing our North American dealer network. Our dealers represent a wide range of Brandt-manufactured equipment, including agricultural and construction attachments, heavy haul trailers, utility trailers, and hydrovac trucks. The successful candidate will provide timely, accurate, and professional support to our dealers, internal product support teams, and other departments.

Duties & Responsibilities
*Professionally manage a high volume of incoming phone calls from dealers, internal Product Support representatives, and other internal departments, ensuring all inquiries are addressed promptly and accurately
*Process parts orders efficiently and accurately, entering details into the system for multiple Brandt divisions.
*Provide knowledgeable inside sales support by confirming delivery schedules, troubleshooting technical questions, and recommending parts that best fit customer needs.
*Collaborate with logistics teams to track shipments and update customers on order status, ensuring timely deliveries.
*Take on additional duties as needed to contribute to the smooth operation of the parts desk and overall department goals.

Required Skills:
*Strong verbal and written communication skills to interact professionally with dealers, internal teams, and other stakeholders.
*Experience or working knowledge of agricultural equipment is strongly preferred; familiarity with construction equipment, trailers, rail equipment, or similar mechanical products is also considered an asset.
*Proven problem-solving ability, strong organizational skills, and attention to detail in a fast-paced environment

Required Experience:
*1-2 years of experience processing parts orders over the phone.

***Please see full job description on our company website***