Job Order Detail

Description

Reporting to the Manager of Visitor Services, the Visitor Experience team is responsible for developing, overseeing, and delivering an outstanding visitor experience, and supporting the RCMP Heritage Centres key strategic priorities and growing operational demands. In this role you will make a valued contribution to the overall success of the RCMP Heritage Centre through our admissions, facility rentals, gift shop, and customer service touchpoints.
The Centre welcomes around 30,000 guests a year from around the world. As the first point of contact, you will play an important role in creating a positive and inviting welcome to guests as far away as Nigeria, Switzerland, Brazil, Scotland and many more countries, and returning visitors from Regina, Saskatchewan, and across Canada.
You will share your flair for excellent customer service, and welcome and assist visitors, enhance their experience, inform visitors of special programs, support marketing by sharing
information about whats going on at the Centre, stay on top of the events calendar, lead the admissions desk, provide support for facility rentals, and support the gift shop.
Visitor experience is an ongoing, continuous drive for excellence. You will consider every touchpoint, and work with the team to enhance and support an engaging, welcoming, friendly, accessible, and comfortable experience for all visitors and customers.