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Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Analyze and interpret data
Work conditions and physical capabilities
- Fast-paced environment
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Reliability
Health benefits
- Dental plan
- Disability benefits
- Health care plan
Financial benefits
- Life insurance
- Pension plan
Other benefits
- Other benefits
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