Job Order Detail

Description

We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.
The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

About the Role
The Director of Service Strategy, reporting directly to the Executive Director of Architecture, Standards & Planning, offers expert leadership, insight, and direction to the organization's information technology processes. This role is pivotal in aligning the services provided with eHealth Saskatchewan's overarching strategic objectives. Tasked with the critical responsibility of supervising the Service Design branch, the Director's primary focus lies in the establishment and enhancement of supporting practice areas. This position is instrumental in sculpting the organization's service delivery, fostering a culture of excellence, and propelling innovation throughout the organization.

Specific Responsibilities Include:
  Serve as a senior leader for the organization, and a key driver of our service strategy.
  Oversee the Service Catalogue, ensuring it aligns with business needs and industry standards.
  Oversee Asset Management processes, optimizing lifecycle management of IT assets.
  Direct the strategic planning and high-level execution of Disaster Recovery, ensuring robustness and resilience of systems.
  Define and manage the framework for Service Level Agreements (SLA) and Operational Level Agreements (OLA), setting standards rather than handling day-to-day management