Job Order Detail

Description

Lake Country Co-op invites applications for the position of Full-Time Parts, Service & Warranty Writer (Professional Services) at our Agro location in Shellbrook, Saskatchewan.

Based out of the Shellbrook Agro Centre this key front-line role is responsible for managing customer interaction, coordinating service appointments, overseeing parts sales and inventory, and handling warranty submissions. The ideal candidate is organized, detail-oriented, and experienced in agricultural equipment support.

What will you do.
Serve as the primary point of contact for customers at the service and parts counter.
Communicate repair status updates, timelines, and costs clearly and professionally.
Manage customer inquiries, concerns, and follow-ups in a timely and courteous manner.
Identify, source, and sell parts to customers and technicians.
Maintain inventory accuracy through ordering, receiving, and stock control.
Process parts returns, warranty parts, and core charges.
Prepare and submit warranty claims per manufacturer guidelines.
Track claim status and follow up on unpaid or rejected claims.
Ensure compliance with warranty documentation and procedures.
Maintain detailed records of service, parts, and warranty transactions.
Keep counters. displays, and workspaces clean and organized.
Stay updated on manufacturer systems, bulletins, and programs.
Support dealership operations during peak seasons and as needed.
Embody our values of Honesty, Innovation, Responsibility and Respect.