Job Order Detail

Description

The primary focus of this position is to work co-operatively with the General Manager to serve the interests of the guests and the employees, insuring the success and profitability of the hotel.

Job Expectations

Interacting with guests at the front desk.
Develop a complete understanding of the property management system, including night audit procedures.
Train new front desk agents
Along with General Manager, conduct interviews of job applicants
Create a courteous, honest, friendly, and professional work environment by modeling and adhering to all company standards.
If requested, handle customer billing and collections of all past due accounts. Must develop a complete understanding of customer billing procedures.
Follow and enforce all company policies and procedures.
Other projects as assigned by General Manager

You are
Hardworking, proactive and have a strong desire to meet goals

Accustomed to working as a team but also a motivated self-starter

Able to create a courteous, honest, friendly and professional work environment

Attentive to detail, specifically with check in and check out billings

Willing to learn and develop new skills, keep up with emerging hospitality trends

You have

Experience of not less than 2 years in at least one aspect of Hotel Operations

Working knowledge of MS Excel and various email platforms

Experience with conflict resolution among staff
Working knowledge of Online Travel Agencies, ie. Expedia, Trip Advisor

Experience with customer relations, an understanding of exemplary customer service

Job Type: Full-time, flexibility of hours is required, some weekend work.

Required experience:

1 year Hotel or equivalent Supervisory Experience