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Front Desk Agent

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Job Order #: 6224676

NOC: 64314
Employer Name:
PGBRAR INVESTMENTS INC
Wage/Salary Info:
$18.5 onwards
Posted Date:
02-Aug-2025
Location:
PRINCE ALBERT
 
# of Positions:
3
Employment Terms:
Full-Time
Education:
Grade 12
Experience:
1-2 Years
Apply By:
01-Sep-2025
How to Apply?:
hr@hiexnb.com or in person at Holiday Inn Express & Suites 4395 7th Ave E, PA SK S0J3H0

Application Information

Employer Name:
PGBRAR INVESTMENTS INC
Contact Name:
Gary Brar
Contact Phone:
3069701397
Contact Fax:
3069701396
Contact Email:
hr@hiexnb.com


Description

Key Responsibilities: Guest Check-In/Check-Out: Greet and welcome guests upon arrival. Assist guests with the check-in/check-out process, including verifying reservations and payment information. Provide information about the hotel's amenities, services, and local attractions. Reservations and Booking: Handle reservation requests and inquiries via phone, email, or in-person. Accurately record guest information and preferences. Ensure reservations are correctly entered into the hotel's system. Customer Service: Address guest concerns, requests, and complaints promptly and professionally. Offer solutions to guest issues and escalate when necessary. Provide exceptional customer service to enhance guest satisfaction. Payment Processing: Process guest payments, including cash, credit card, and other payment methods. Balance cash drawer at the beginning and end of each shift Room Assignments and Inventory Management: Assign guest rooms based on reservations and room availability. Coordinate with housekeeping to ensure rooms are ready for guest arrivals. Phone and Communication: Answer and direct phone calls to the appropriate department. Assist with guest inquiries and requests over the phone. Maintain clear and effective communication with other hotel staff.  Qualifications: High school diploma or equivalent; hospitality or customer service training is a plus. Previous experience in a hotel front desk or customer service role preferred. Computer proficiency, including knowledge of OPERA hotel reservation systems. Ability to remain calm and professional in high-pressure situations. Availability to work weekends, holidays, and varying shifts as needed.   Employee discounts on hotel stays.
Join the Holiday Inn Express & Suites, Prince Albert South, SK team and contribute to delivering memorable experiences to our guests.

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