Job Order Detail

Description

If you enjoy building strong customer relationships by listening to their needs, documenting and facilitating a service solution for them, this challenging and fulfilling role is waiting for you!

Build your career with a vibrant Regina, Saskatchewan dealership who offers training, teamwork and a work-hard-have-fun environment.  A place you look forward to going to work!


Your responsibilities will include:
- Provide excellent customer service by facilitating vehicle/product repairs, warranties, etc.   Build strong customer relationships based on honesty, product/service knowledge and trust.
-Listen to customer concerns, view their repair/service needs and accurately record information to pass onto the Service Technicians.  
- Become knowledgeable in and follow established repair order process, including warranty, scheduling, customer follow-up and payment.  Accurately estimate and document all repair orders and charges.
- Stay current on product information such as recalls, service bulletins and warranty guidelines.
- Close and finish all repair orders in a timely manner, ensuring required authorizations are obtained.  
- Optimize sales and service by determining customer needs, and promoting additional offerings that will benefit them.

Experience and desired attributes:          
- Demonstrated customer service and administrative experience working in a multi-tasking hospitality, dealership or service organization.  
- Service writing experience is a definite asset, as well as basic technical knowledge.     Working knowledge of word, excel, email and in-house sales/service systems.  
- A positive, customer service focused attitude, with strong organizational and relationship building skills.
- Strong listening skills, attention to detail and commitment to accuracy.   Has the ability to relate to people from all walks of life.