Job Order Detail

Description

Hearth Night Service Manager

Night Service Manager will manage, support and mentor all service staff and act as the face of Hearth.

This position reports to the General Manager and is equivalent to the Day Service Manager and Bar Manager.  

It is a FT Salaried position with paid vacation days and Tier A health benefits. Scheduling is Wednesday to Sunday with an expected 35-45 hours per week, including 2 closes.  

It will be required to serve a couple of tables or host while also managing during quieter services. Or in serving a whole section or role when cover is required.


Job duties include managing all front of house aspects of service operations:

Restaurant presentation & maintenance including cleanliness, floorplan and repairs
Exceptional menu knowledge including dietary affects and the ability to communicate these to staff and guests
Assist with managing the pass, running food and beverages
Ensure Hearth technical service standards/ procedures are adhered to (ie bistro clearing, coursing, cutlery replacements, dress code)
Guest relationship development and hospitality to increase return guests
Communicate with guests about reservations, large party policies, answering calls.
Guest conflict resolution including applying discounts and comps
Increase up-sales through menu knowledge, enthusiasm, and staff mentorship
Increase sales through minimizing turn times and maximizing table usage
Manage costs including maximizing labour efficiency and minimizing product loses.
Inventory management and ordering
Ensure restaurant closing procedures and standards are adhered to
Creative problem solving
Communicate with the kitchen to ensure food service timing, allergies and complicated modifications, regarding special gifts for VIPs, quality control and feedback for dishes.  
Communicate with service staff about roles, task delegation, service notes including specials, reservation notes, sales strategies, Remai Modern events