Job Order Detail

Description

About the Role:
Are you a strategic thinker with a passion for improving IT service delivery? Based out of Regina or Saskatoon, eHealth Saskatchewan is looking for a Senior Business Analyst to join our IT Service Management (ITSM) team within Operational Support Services (OSS). In this impactful role, youll work closely with internal and external stakeholders to ensure IT services align with organizational strategy and customer needs.

Reporting to the Manager of IT Service Management, youll lead the development of business strategies, roadmaps, and business casestranslating complex challenges into actionable, effective solutions. You'll also play a key role in evolving ITSM processes across OSS teams, including Service Desk, ITOC, and Knowledge & Training.

What Youll Do:

Lead business analysis initiatives, including gathering and validating requirements and translating them into technical specifications.
Manage projects and technology initiatives using strong process, systems, and business analysis expertise.
Support the development and implementation of ITSM standards (e.g., backlog definitions, escalation frameworks, ticket handling).
Collaborate with OSS teams to improve incident workflows, ServiceNow functionality, and knowledge management.
Map current and future state processes to ensure alignment across business and technical stakeholders.

For more information, please visit our careers page at https://www.ehealthsask.ca/