Job Order Detail

Description

Join the Spark at Weyburn Credit Union (WCU)! WCU is dedicated to making a positive impact in our communities. We value self-improvement and giving back. We are seeking a highly motivated individual with exceptional customer service skills to join our team as a Contact Centre Rep. The individual we are seeking should be local or within a reasonable commute to Weyburn, SK.

As a Contact Centre Rep, you are integral to the success of WCU. Under the general supervision of the Contact Center Manager, the Contact Centre Rep will deliver exceptional member service and provide solutions to meet out members financial goals and needs. You will be responsible for receiving member phone calls and emails. You will attend to requests and solve problems in a courteous and professional manner. Your work will focus primarily on completing requests related to retail or personal accounts, basic investment products, cards, and online banking.

As a team member you will enjoy:
- Above market compensation package including comprehensive employee benefits and a wellness balance.
- Regular social events and discounted employee banking.
- Work/life balance including paid personal time and above-industry vacation accrual.
- Career development and advancement opportunities.

Your Spark:
- Minimum grade 12 education.
- Sales and service experience in the financial services industry.
- Must have excellent communication and strong organizational, time management, problem-solving, and decision-making skills.
- Proven success working in a sales and service and goal-oriented environment.
- Demonstrated commitment to ongoing professional development.
- Previous call centre experience is preferred.