Job Order Detail

Description

We are seeking an experienced and highly motivated ServiceNow Administrator to join our team. In this role, you will support the design, implementation, and maintenance of our ServiceNow platform, contribute to strategic initiatives and monitor adherence to enterprise standards. This position requires deep technical expertise, leadership skills, and the ability to mentor junior developers while fostering a collaborative environment.

Key Responsibilities:

- Contribute to the development of the roadmap and implement its outlined plans.
- Mentor junior developers and lead by example to build a high-performing team.
- Collaborate with stakeholders to design and adapt ServiceNow functionality.
- Serve as a member of the governance committee and comply with its established guidelines.
Communicate technical concepts and solutions clearly, tailoring messages to technical and non-technical audiences.
- Facilitate the communication of platform changes while providing comprehensive training to ministry clients if required.
- Implement ServiceNow strategies and standards to support enterprise initiatives.
- Provide technical expertise and guidance in the development and maintenance of ServiceNow instances as per industry standards.
- Validate solutions to ensure alignment with enterprise standards and business objectives.
- Participate in the planning, creation, configuration, customization, and resolution of issues on the GOS ITSM platform.
- Integrate ServiceNow with other platforms and tools, leveraging orchestration and automation frameworks.
- Support the full software development lifecycle, ensuring quality and alignment with business needs.
- Improve development and support processes to enhance efficiency and productivity.
- Diagnose technical issues and provide optimal solutions in a timely manner.

For more information, please visit our website.