Job Order Detail

Description

Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
Responds to customer inquiries in a timely manner, over the phone and in person.
Understands customer needs and provides them with a complete solution.
Manages customer concerns and problems promptly.
Deals with challenging situations in a professional manner.
Completes and reviews repair orders with customers.
Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
Acts as liaison between customers and technicians and manages the status of work orders.
Schedules service and repair appointments.
Operates computerized work order systems.