Job Order Detail

Description

Advancement Advisor is hiring a User Support Technician to assist internal users and small-to-medium enterprise (SME) clients. The successful candidate will provide technical support, resolve hardware/software issues, and advise clients on cost-effective IT solutions suited to their business needs.

Key Responsibilities:
        Respond to user and client IT issues
        Troubleshoot hardware, software, and network problems
        Log and manage support tickets
        Provide remote/on-site assistance and basic training
        Recommend affordable tech solutions for SME clients
        Maintain IT equipment and ensure asset compliance

Qualifications:
        Diploma or degree in Computer Science or related field
        1+ year experience in technical support or helpdesk
        Strong communication and problem-solving skills
        Familiarity with Windows, Microsoft 365, and cloud tools
        IT certifications (A+, CCNA, etc.) are an asset


Preference are given to Canadian citizens, Permanent Resident or Open Work Permit holders.