Job Order Detail

Description

Residence Inn by Marriott Regina is seeking an outgoing part-time Night Auditor! The current open position is for 11pm-7am Monday & Tuesday night audits. There is a potential for more hours depending on the business needs.

The successful candidate should be outgoing and friendly with a service-orientated personality and a natural talent for customer service. Here at Residence Inn, we are all about RI-markable service: looking for opportunities to go above and beyond for our guests, and it starts with our Guest Services Team.  Our Night Auditors are Managers-On-Duty during their shifts and must be highly responsible and a problem solver, among other skills.

Responsibilities:
- Responsible for processing the end-of-day accounting
- Record, store, access and complete financial information
- Follow all company safety and security policies and procedures
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Problem solve to ensure guest satisfaction
- Make and confirm reservations
- Check and send emails
- Inform guests of hotel amenities and offerings
- Be informed and up-to-date on all types of room accommodation and availability
- Communicate with housekeeping, room service and all staff as necessary
- Resolve customer complaints and problems calmly and effectively
- Maintain a friendly, personable disposition
- Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

*Applicants MUST be able to work in Canada and speak excellent English

*Please note, no phone calls in regards to the status of your application. We thank all for applying however only successful candidates will be selected and contacted for interviews.