Job Order Detail

Description

The Family Support Worker provides inclusive, client-centred support to families facing a range of challenges. This role empowers families by strengthening relationships, building resilience, and connecting them to resources that promote well-being and long-term stability. Working in homes and communities, the Family Support Worker builds trust, sets goals, and delivers culturally responsive, trauma-informed care in alignment with Rooted Connections mission of healing, stability, and wholeness.

Core Values:
We value empathy, accountability, collaboration, adaptability, leadership, cultural inclusivity, confidentiality, and mission-driven service.

Key Responsibilities:
Provide in-home support and develop tailored family service plans
Deliver parenting strategies and crisis response during urgent situations
Advocate for families and link them to community services
Facilitate group programs that build parenting and life skills
Maintain accurate, confidential records in accordance with policy
Participate in team meetings and professional development

Skills:
Needs assessment and support planning
Trauma-informed, family-centred practice
Case management and documentation
Community networking and service coordination
Parenting support and group facilitation
Crisis response and problem-solving
Digital literacy and case management tools

Qualifications:
Diploma or degree in Social Work or Human Services
2+ years of direct experience working with families
Mental Health First Aid or ASIST (asset)
Valid Class 5 license and reliable vehicle

Additional Details:
Hybrid role with in-home and community outreach
Flexible hours may include evenings/weekends
Ongoing training in trauma-informed care and cultural competency