Job Order Detail

Description

POSITION OVERVIEW



Working in a queued environment where focus is on the timely resolution of customer troubles and installation, responsible to dispatch work through the Workforce Management System for installation, maintenance and repair of subscriber services. Manage and adjust workloads for CST's, FT's and contractors with regular customer interaction. Must be able to respond quickly and efficiently to critical situations and take action with minimal direction.

QUALIFICATIONS



1. Level 30 Math with working knowledge of processes, products, services, trouble ticket and workforce management systems typically gained through two years current experience in one of the following areas:
a) Residential Sales, Business Sales or Assignment;
b) Customer Support Centre;
c) Install and Repair; OR
d) Construction        

2. Excellent analytical, problem solving and decision making skills.    

3. Good planning, organizing and coordinating skills.

4. Excellent verbal and written communication skills, and the ability to deal effectively with others.

5. Working knowledge of personal computers and various software applications.

6. Keyboarding 20 wpm.