Job Order Detail

Description

Job Title:      Case Manager
Program:      Family Support Program
Hours:          35 hours per week                
Start Date:     September 1, 2025
SIGN is looking for a supportive, organized, detail orientated and resourceful individual, who would be responsible for assisting the Manager and staff in fulfilling the objectives of the Family Support Program.
Why work for SIGN?
    Work/life balance; Paid day off once a month
    Health and dental plan (excluding LTD)
Expectations:
    Operate with accountability and effectively communicate with Manager
    A high level of understanding of file case management requirements and expectations
    Assist staff to support complex client files and with case management and goal setting
    Prepare contracts with the Ministry of Social Services
    Complete administration duties as required by the Manager
    Assume duties for the Manager as needed
    Effective time management and written/oral communication skills
    Demonstrate effective leadership skills and boundaries by professionally mentoring and motivating employees
    Demonstrate knowledge of trauma, child maltreatment, family dynamics and stressors
    Use professional interpersonal skills to communicate complex and sensitive information
    Cooperate and align with Manager and program plan to support staff to meet mandates
    Protect the health and safety of others by adopting safe work practices
Qualifications and experience:
    Human Service or Business/Admin Certificate or Degree, or, a combination of work experience and education acceptable to the Board of Directors
    Several years experience in a management role and/or supervising staff is preferred
    Experience in social assistance, program implementation, case management, documentation and file maintenance
    A recent (6 months or less), clear Criminal Record Check and Vulnerable Sector Check
    Valid drivers license and access to a reliable personal motor vehicle