Job Order Detail

Description

Description
The Hospitality Aide plays a key role in supporting day-to-day operations of our Independent Living facility, and able to work alone in the residence. As first point of contact, this individual must be welcoming, professional, and proactive in meeting the needs of residents, visitors, and prospective clients. The role combines administrative tasks, hospitality and light housekeeping duties, ensuring a safe, clean, and community-focused environment.

FRONT DESK & RESIDENT RELATIONS (Day & Evening Shifts)
    Greet and assist residents, guests, and visitors with a warm, professional demeanor
    Answer phones and respond to inquiries with clarity and care
    Schedule tours, appointments, and follow-ups for prospective residents
    Provide information on services, amenities, and community life

Hospitality & Light Housekeeping (Evening Shifts Primarily)
    Set and prep dining room tables for upcoming meals
    Help servers with serving food and drinks if needed during mealtimes
    Light tidying and sanitation of common areas (lounges,front entry, mail area, etc.)
    Support with light laundry duties(resident linens,dining linens, etc.)
    Conduct regular walk-throughs to ensure cleanliness and resident safety

QUALIFICATIONS:
    Previous customer service, hospitality, or front desk experience an asset
    Strong interpersonal and communication skills; able to engage respectfully with seniors
    Comfortable using phones, calendars, and basic computer programs
    Ability to multitask, prioritize and respond with a service-first mindset
    Capable of light physical duties (lifting laundry, cleaning tasks)

KEY ATTRIBUTES:
    Friendly, approachable, and professional presence
    Strong problem-solving and organizational skills
    Team-oriented with a can-do attitude
    Sensitive to the needs and dignity of older adults
    Discreet with confidential resident or facility information