Job Order Detail

Description

We are seeking a dedicated and detail-oriented Service Advisor to join our dynamic team. The Parts Advisor will play a crucial role in supporting the service team and ensuring the smooth operation of the service department.

Key Responsibilities:
-Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
-Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
-Answers phone calls, providing price quotes and other information.
-Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
-Provides a high level of service to internal and external customers.
-Pulls and fills orders from stock.
-Notifies the manager of out-of-stock parts or shop materials that need immediate attention.
-Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.
-Notifies the service advisor and the customer when special ordered parts have been received.
-Notifies the body shop when all parts have arrived and when they will be delivered.
-Pulls orders for delivery to the body shop, making sure all parts are tagged with customer names and job numbers.
-Follows up on back-ordered parts.
-Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
-Replenishes assigned inventory daily.
-Assists outside sales representatives with their orders.
-Makes sure all internal requests for parts are billed on service repair orders.
-Receives payment from retail customers or obtains credit authorization, and places orders.
-Issues and tracks requested shop tools to technicians.
-Other duties as assigned