Job Order Detail

Description

We are seeking a hands-on and detail-oriented Operations Manager to oversee daily operations at our franchised, limited-service hotel. This role manages front desk, housekeeping, janitorial, and maintenance teams, many of whom are unionized, and plays a key role in ensuring a high standard of guest service, facility upkeep, and brand compliance.

Key responsibilities include staff scheduling in accordance with the collective agreement, supervising maintenance and housekeeping operations, maintaining an Excel-based preventive maintenance log, and ensuring timely reordering of supplies and gift shop items through periodic inventory reviews. The Operations Manager also addresses guest concerns onsite, responds to online reviews professionally, and ensures full compliance with brand standards across departments.

This role requires strong organizational, communication, and leadership skills, as well as the ability to manage multiple departments in a unionized environment. Familiarity with hotel systems, vendor coordination, and brand quality audits is essential.

Qualifications:

35 years of hotel operations experience in a leadership role

Experience managing unionized staff strongly preferred

Knowledge of inventory control, maintenance scheduling, and guest service
Proficiency in Microsoft Office, especially Word and Excel
Strong interpersonal and problem-solving skills
Ability to work flexible shifts, including weekends and holidays
Post-secondary education in hospitality or business is an asset